Today’s customers are demanding 24 hour access to file a claim and track claim status. UNITING Claims enables this service by providing secure portals for the filing of claims (first notification of loss) and the submission of supporting documentation.

In cases where a customer needs to have an inquiry resolved through a call centre, the solution passes this to a case manager who can route inquiries according to skill and authority levels, reducing hold times and call transfers. Claims handlers are presented with a data feed as they take the call, a single view of the customer data is given instantly ensuring they have all the information they need to do their job correctly.

Consolidate Claims Lines

UNITING Claims also helps you consolidate claims lines for multiple products and businesses into a single enterprise claims management provider.

This allows you to manage multiple claims types, such as motor and home, in a single call or claim centre, enabling us to detect possible fraud and duplicated claims across different policy types and enabling you to provide better customer service.

UNITING Claims is part of Uniting group of solutions for the insurance industry.

Why UNITING Claims?

Competition in the insurance industry has never been greater, as the Internet allows consumers to shop more aggressively for the best deals. However they also cite poor claims handling as the primary reason to change insurers following an incident!

To remain successful, insurance companies have to provide competitively-priced and differentiated products, excellent customer service, and a painless and fast claims procedure. For progressive insurers who can meet these challenges with innovative solutions, there is a real opportunity to increase productivity and gain market share. UNITING Claims can provide this innovation.

Introducing UNITING Claims

UNITING Claims understands the challenges you face. With many years of experience in the insurance industry, UNITING's team of specialists have the knowledge and expertise to deliver solutions that not only meet today’s challenges, but help the insurance industry prepare for the future.

Allowing UNITING Claims to handle some or all of the claims process systems, can pay great dividends In the high claims volume insurance industry. It is critical that insurers can process more claims faster and with greater accuracy.

One way to achieve this is by outsourcing parts of the claims process and reducing manual intervention. UNITING Claims helps you reduce the life cycle of a claim and reduce administrative costs or alleviate growth/cost issues.

This reduces the time spent on low-value claims and reduces the chance for customer annoyance.

The Team

Uniting Claims was founded by key industry players who between them have over 120 years of relevant experience the team are unique and the ideas innovative.

We work for you! The key people within our company:

Barrie Hobbs
With over 30 years experience, Barrie has held a number of high profile positions at senior management and director level within the insurance supply market, including companies such as Autoglass, Universal Salvage, Helphire and Car Crash Line Group. Barrie has sat on a number of key industry bodies and is a member of the Institute of Direct Marketing, and a fellow of the Institute of Sales and Marketing Management. He founded Uniting Claims in March 2008.

James Roberts - Legal
James is the founder of Fleet Claims Insurance Solutions and has many years experience within the insurance claims field, James is also head of legal services for Uniting Claims , James has held senior roles at Fleet Support Group and CS2-Fleetlegal and is a market innovator with experience in insurance and fleet market James is ACII qualified.

Paul Evans - Operations Director
Paul has spent over 30 years in the automotive industry working across a number of key sectors including glass, tyres and other vehicle related service providers plus an in depth knowledge of contract hire and leasing. Paul has worked for a number of key industry players including Autoglass, Bridgestone, Universal Salvage, FTM and Flexxilease.